Infovie

The biggest challenge for any enterprise in managing its IT infrastructure is to prevent downtime and thereby huge loss in productivity.

At Infovie we understand the need to have a responsive system and thereby bridge the gaps between our client’s business and its operation.

Our IT infrastructure solutions are thus robust and effective in letting you achieve QoS, keeping an eye on not letting your TCO affect your YOY, in any way.

Infrastructure Maintenance

Network Management Services
Performance Engineering
Platform Changes
Application Consulting

In-depth analysis

Proactive optimizations and well-defined support methodologies that leverage technology specific features and capabilities.

Integrated design

From; ETL to Reporting to Mobile BI on NW & Infrastructure thresholds.

Global delivery model

Provides 24*7 high quality support, scheduled proactive analysis and measures that include user training and system changes to resolve predictable issues

Proactive automations and alerts setup

For value added system administration, tuning, optimization, monitoring and maintenance aided with custom tools and dashboards..

System consulting and architecture assessment

Using our proprietary tools and methodologies, participate in the development of projects that involve presentation set-up, data posting, and data analysis.

Unifying Communications and Video conferencing, in: Cisco Unified Communications Manager, Unity Connection, IMP, UCCX, Expressways, Jabber Client, SIP, H.323, and QoS.

Integrating Cisco Video endpoints into complex AV environments containing Crestron, Extron, and ClearOne components.

Efficient deployment of Cisco Unified Communications Manager, Unity Connection, IMP, UCCX Zoom, and Cisco SX10, SX20, SX80, DX70, DX80 and Jabber Collaboration Endpoints.

Managing escalations of Collaboration/Video issues; prioritize and respond to Service Desk tickets as appropriate.

What are the requirements for a seamless network & voice service?

As your business evolves so does its requirements for -

Analysing network activity and network related issues to discover and prevent systematic errors. Recommend/Implement Unified Communications network monitoring software and design changes/enhancement to improve system availability and overall performance.
Manage escalations of Collaboration/Video issues; prioritize and respond to Service Desk tickets as appropriate.
Ability to troubleshoot and maintain a geographically dispersed, yet fully redundant Unified Communications network environment.
Ability to solving the most difficult and complicated technical problems in the Unified Communications / Video environment.

Infovie services advantage :

As a partner, Infovie's key approach is a strong requirement gathering phase, following the understanding of the infrastructure and then scale up support that the client Organisations' need.

On the network & the voice side, this is achieved through leveraging on Cisco Practice providing our Global Clients an in-depth technical support framework supported by our own consult-architect-deliver (CAD) thereby providing -

Exceptional judgment to develop technical solutions to solve business solutions across the organization.
Design and deploy innovative technologies to improve the user experience and enhance current technology offerings.
Analysis and diagnosis of highly complex networking problems by building simulated networks in test labs to resolve highly complex problems and compatibility issues.
Application Centric Infrastructure (ACI) Deployment, Functionality, Troubleshooting.
Advanced operational support for existing and future production Voice video services such as Cisco Unified Call Manager (CUCM), Cisco Unity voicemail, Cisco Unified Contact Center Express (UCCX), IP phones, Cisco Telepresence, Jabber, Cisco WebEx and other IP-telephony and video products as required.
Development and documentation of business processes, including technical requirements in support of the Unified Communications service offerings.
Development and/or integrate tools in support of production voice and video services.
Adherence to Information Technology Infrastructure Library (ITIL) processes and procedures for Change, Release and Problem Management.
Understanding and following appropriate security policies and procedures. Infovie Applies its cutting edge analytics process to any issue to help bring to resolution.

Infrastructure